Frequently Asked Questions

We've put together answers to the most common questions from residents and applicants.
If you need help with something not listed here, feel free to contact us anytime.

 

Rent & Payments
1. How do I pay rent?

You can pay rent securely online through the Resident Portal using:

Debit or credit card

Bank transfer (ACH)

Auto-pay setup

Click here to access the Resident Portal.

 

2. When is rent due? 

Rent is due on the 1st of each month.
Late fees apply after the grace period ends

 

3. Can I set up automatic payments?

Yes! Auto-pay is available in the Resident Portal and ensures your rent is never late.

 

Maintenance & Repairs  

4. How do I submit a maintenance request?

All maintenance requests must be submitted through the Resident Portal so we can track and respond to issues efficiently.

 

5. What is considered an emergency maintenance issue?

Emergency issues are problems that pose immediate risk to safety or property, such as:

Major water leaks or flooding

Gas smell

Fire or sparks from outlets

No heat during winter temperatures

Complete power outage (not due to the utility company)

For emergencies, do NOT use the portal.
Call our emergency line immediately: (313) 787-5498

 

6. How quickly will maintenance respond?

Non-emergency requests are typically addressed within 24-48 hours.
Response times may vary depending on the nature of the issue and contractor availability.

 

7. Do I need to be home for maintenance?

You may choose either option during your maintenance request:

Grant permission to enter if you're not home

Request a scheduled appointment so you can be present

Providing permission often speeds up the repair process.

 

Lease & Move-In / Move-Out
8. How do I renew my lease?

We typically notify residents 60–90 days before lease expiration with renewal options.
You can sign renewals digitally through your Resident Portal.

9. How do I give move-out notice?

Move-out notice must be submitted in writing through:

-The Resident Portal

-Email

Most leases require 30 days' notice but check your agreement.

10. When will I receive my security deposit back?

Security deposit refunds are processed within (Insert state requirement, often 30 days) after move-out, minus any applicable deductions for repairs or cleaning.

Still Need Help?

If your question isn't answered above, feel free to reach out through the Resident Portal or contact us directly at:
Email: Sara@alg-mgmt.com
Phone: (313) 787-5498